Booking Terms & Cancellation Policy

Golden Dune · Sunny Beach, Bulgaria. Please read these terms carefully. By paying your deposit online, you accept the terms below.

1. Booking & deposit

To confirm your reservation, you pay a deposit online at the time of booking. The deposit is part of the total price of your stay — it is not an extra fee. The remaining balance is paid at the hotel on arrival. Prices are shown in euro (EUR), with the Bulgarian lev (BGN) amount shown for reference.

2. Your deposit is non-refundable — but it is never lost

The deposit is non-refundable and will not be returned as a cash refund. However, your money is never lost. If you cannot travel on your reserved dates, simply let us know by phone or email before your arrival. Instead of cancelling your booking, we preserve the value of your deposit and the number of nights you reserved, so you can use them for another stay whenever it suits you (subject to availability). Book 5 nights and you keep 5 nights of holiday — no matter what.

3. Changing or moving your dates

You may move your reserved nights to different dates at any time by contacting us. You always keep the number of nights you originally booked, and you always pay the standard rate for the period you actually stay: • If your new dates fall in a higher-priced period (for example, moving from low to high season), you pay only the difference before your new stay. • If your new dates fall in a lower-priced period, you are charged less, and the difference is credited toward your stay or kept as credit for a future booking. • Your deposit is only ever reassigned to your new dates — it is never forfeited. In short: you always pay the correct standard value of the period you stay, and your deposit always counts toward it.

4. How to let us know

To move your dates or tell us you cannot make it, contact us as early as possible — and always before your check-in date — by phone at +359 554 221 64 or by email at [email protected]. Please include your name and booking reference. We will confirm your preserved nights and any price difference in writing.

5. No-show

If you do not arrive and have not contacted us, your reserved nights are still held for you under the same terms — your deposit and nights are preserved for future use. We simply ask that you tell us as soon as you can, so we can offer the room to other guests and help you rebook.

6. Payment & balance

The deposit is paid securely online by card, Apple Pay or Google Pay. The remaining balance for your stay is payable at the hotel on arrival. Any price difference for changed dates is payable before the new stay begins.

7. Check-in & check-out

Check-in is from 14:00 and check-out is until 12:00. Early check-in and late check-out may be available on request, subject to availability.

8. Right of withdrawal

As an accommodation service booked for specific dates, this reservation is exempt from the standard EU 14-day right of withdrawal under Article 16(l) of Directive 2011/83/EU. The flexible date-change terms above apply instead, and are designed to protect the value of your booking.

9. Force majeure

If events beyond the control of either party — such as natural disasters, government travel restrictions or other extraordinary and unavoidable circumstances — prevent your stay, normal terms do not apply. In these cases your deposit and reserved nights are preserved without penalty, to be used on alternative dates. Please notify us in writing within a reasonable time.

10. Liability

Guests are responsible for any damage caused to the room or hotel property during their stay. The hotel is not liable for loss of or damage to personal belongings, except where caused by our negligence as required by law.

11. Data protection

We collect only the information needed to process your booking — your name, contact details, stay dates and payment data — and handle it in line with the EU General Data Protection Regulation (GDPR). Your details are never sold. Payment is processed securely by our payment provider.

12. Governing law

These terms are governed by the laws of the Republic of Bulgaria. For cross-border consumer disputes, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Contact

Golden Dune Hotel · Sunny Beach, Bulgaria Phone: +359 554 221 64 Email: [email protected] We're happy to help with any question about your booking, dates or deposit.

Last updated: July 2026

Your All-Inclusive Family Holiday on the Black Sea

4-star · Sunny Beach, Bulgaria · 50m from the beach dunes

Best price + 3 gifts ▾
  • A map of the best spots, picked for you
  • The “Think & Spend Like a Local” guide
  • An ebook on the epic history of Nesebar
See Rooms
★★★★ 4-Star Hotel
All-Inclusive
Kids Welcome
50m to Beach Dunes
Restaurant & Bar

Our Promise

“Everything included. Nothing to worry about.”

At Golden Dune, we believe a holiday should feel like a holiday — not a series of decisions. That’s why everything from breakfast to evening ice cream, from the pool to the bar, is covered from the moment you arrive.

Our team is renowned for genuine hospitality, our rooms are immaculate, and the beach is just a 1-minute stroll away. Come as a family, leave as regulars.

Golden Dune hotel exterior

8.7

Staff Score
Booking.com

Family First

Where children thrive and parents breathe

Kids’ Pool

A dedicated children’s splash pool plus a separate adults’ pool with a bar — little ones play, parents unwind.

Kids’ Club

Kids’ club for ages 4–12, a high chair at every family meal, and a gelato station that turns every afternoon into an event.

July & August only

Kids' club activities
Kids' club
Kids' club
Hotel garden and pool

Playground & Garden

A dedicated playground, shaded grapevine gardens, and a secure compound — safe, beautiful space for children to roam freely.

🎉

July & August

Animation 6 days a week

Mini disco, aqua Zumba, water polo, chess, darts, ping pong, and games — for kids and adults alike.

Gastronomy

Restaurant Gradina — The Garden

Designed in the style of a traditional Bulgarian home — warm, cosy, and built for celebration.

With a capacity of 150, Restaurant Gradina (Bulgarian for “The Garden”) is the heart of the hotel — and the venue of choice for high school proms and weddings. Bulgarian specialties sit alongside a wide variety of international dishes, each paired with selected Bulgarian wines.

Professional service, refined food, and alcohol and soft drinks are all part of your all-inclusive stay.

Daily Schedule

Breakfast 07:30 – 10:00
Lunch 12:30 – 14:00
Afternoon Snack cake & ice cream
16:00 – 17:00
Dinner 18:30 – 20:30
Drinks at restaurant 11:00 – 22:00
Pool bar 11:00 – 18:00

All-Inclusive Drinks

Non-alcoholic

Tea, coffee, milk, water, non-alcoholic beverages, and juices from dispensers — all day, every day.

Local alcoholic beverages

Beer, wine, vodka, gin, mint liquéur, schnapps, and mastika — included at the restaurant and pool bar.

Weekly Events

🍝

Italian Night

A weekly Italian-themed dinner featuring pasta, risotto, and classic antipasti — a firm guest favourite.

🇧🇬

Bulgarian Night

A weekly celebration of Bulgarian cuisine — shopska salad, banitsa, grilled meats, and local wine.

🎶

Live Entertainment

Bulgarian live music every week throughout July & August — folk, pop, and everything in between.

Accommodation

Our Rooms

Tastefully decorated and impeccably maintained — every room is designed for comfort, with a private balcony overlooking the pool or garden.

❄️

Air Conditioning

Individual climate control in every room

📺

LED Smart TV

Flat-screen TV with satellite channels

📶

Free Wi-Fi

High-speed internet throughout the hotel

🛎️

Daily Housekeeping

Fresh towels and linen changed every 3 days

🌅

Private Balcony

Pool or garden views from every room

🧊

Mini Fridge

Stocked and replenished daily

🔒

In-Room Safe

Secure electronic safe in every room

🚿

Marble Bathroom

Walk-in shower, magnifying mirror & hairdryer

Rates & Supplements

Children under 2 years Free
Children 2–12 years (staying with 2 adults) €7 / night
Child staying with 1 adult 75% of adult rate
3rd adult on extra bed 75% of adult rate

Facilities

All under one roof

Outdoor Pool & Bar

Open daily · 11:00 – 18:00

Lobby Bar

Free Wi-Fi · Open to all visitors

Café with Balcony

Garden & pool views

🍽️

Restaurant Gradina

150-seat, all occasions

☕

Café with Balcony

Terrace & garden views

🍸

Lobby Bar

Free Wi-Fi included

🏊

Outdoor Pool

With pool bar

💪

Gym

Fully equipped

🧖

Sauna

Relaxation & wellness

💆

Massage Parlour

Therapeutic treatments

🔒

Personal Safe

In every room

🚗

Free Parking

Limited capacity

🏥

Medical Centre

Open 24/7

Entertainment · July & August

Animation 6 days a week

Our animation team runs a full daily programme for guests of all ages — both poolside and in the restaurant. Table tennis and the gym are available throughout the season.

Mini Discotheque
Aqua Zumba
Water Polo
Table Tennis
Darts
Ping Pong
Chess
Games & Competitions

Guest Reviews

What our guests say

Staff 8.7
Cleanliness 8.7
Location 8.5
Comfort 8.4

Based on 189 reviews on Booking.com

Don’t let the 8.0 overall fool you — Staff and Cleanliness both score 8.7

Read all reviews →
C

Cakrov 🇧🇬

Bulgaria

10

/10

"The price is nothing compared to the experience you get. A truly relaxing and comfortable vacation."

T

Tanya 🇧🇬

Bulgaria

10

/10

"One of the cleanest and nicest hotels with extremely delicious food. Right next to the beach with preserved sand dunes."

B

Blanaru 🇷🇴

Romania

9

/10

"Due to bad reviews we almost canceled — and this stay pleasantly surprised us. Don’t understand why the reviews are so low."

N

Napa 🇨🇭

Switzerland

10

/10

"Room and pool were actually clean, towels changed almost daily. 2 minutes walk to beach. Free parking."

FAQ

Frequently Asked Questions

Is Golden Dune truly all-inclusive?
Yes. All-inclusive at Golden Dune covers breakfast, lunch, afternoon snack (cake and ice cream), and dinner, plus unlimited local alcoholic and non-alcoholic drinks at the restaurant (11:00–22:00) and pool bar (11:00–18:00). There are no hidden extras.
How far is the beach?
Golden Dune sits just 50 metres from the Black Sea beach dunes — a 1-minute flat walk with no roads to cross.
Is it good for families with young children?
Absolutely. There is a dedicated children’s splash pool, a kids’ club for ages 4–12 (July and August), high chairs at every family table, an afternoon ice-cream and cake station, a fenced playground, and shaded grapevine gardens. The animation team runs activities 6 days a week.
When is the hotel open / what is the season?
Golden Dune is a seasonal hotel, open from May to October. The kids’ club, animation programme, and pool bar operate at full capacity in July and August.
Was Golden Dune previously called Hotel Kavkaz?
Yes. The hotel traded as Hotel Kavkaz for many decades and rebranded to Golden Dune in 2023. The property, ownership, and team are the same — only the name changed.
How do I make a reservation?
You can reserve directly by calling +359 554 221 64 or +359 554 224 24, or by sending a request via the booking form on this website. Direct bookings receive immediate personalised service.

Location

50 metres from the beach dunes

Golden Dune sits in the quietest southern part of Sunny Beach, set among genuine sand dunes that separate us from the Black Sea — a 1-minute walk to one of Bulgaria’s finest beaches.

  • Direct beach access — no roads to cross
  • Sunny Beach strip and restaurants nearby
  • Action Aquapark and Luna Park within 1 km
  • Burgas Airport: 30-minute easy transfer
  • Free on-site parking

50m

to beach dunes

Ready?

Ready to book your family escape?

Join hundreds of families who’ve discovered why Golden Dune is their Black Sea home away from home.

Like this website? I come to your location, shoot 4K video, and build you one just like it — plus social media marketing materials. · Dimitar Marenov · [email protected] · LinkedIn